FAQ

1 - In which town and country is Love2bake located ?

We are based in Plymouth UK, the south coast of England. Don't let that put you off though unless you live abroad. Unfortunately we don't ship our cakes to other European countries. See our Contact Us page for map and address details. 

3 - How much are your cakes ?

Each cake is calculated on 3 main factors.

- The amount of cake required

- The amount of work involved

- The amount of time that it will take to make and decorate your cake. 

Each cake is priced individually based predominantly on these 3 factors.

See Prices & Portions page for a guide to our prices. For a more accurate quote fill in the Contact Us page. 

We don't offer quotes for dates that are unavailable. 

2 - Do I have to collect my cake or can you deliver ?

We can do deliver or you can collect. We charge £5 for delivery up to 10 miles from our address ( PL6 7DJ ) and £1 per mile beyond that for birthday and celebration cakes.

Local wedding cake delivery is included in the price of a wedding cake quote. For more specific non-local wedding cake delivery charges please ask us. It's approximately £1 per mile from our premises. See our T&C point 12

4 - Do you have any Terms and Conditions ?

Yes we have set out our t&c in an easy to read , bullet point format so please take a look before you buy. 

5 - How do I order a cake ?

You will need to know these 3 key details before ordering, even if you only have a rough idea:

    * Date 

    * Numbers

    * Design

See our t&c section 1 for more details on this. 

6 - If I collect my cake and it gets damaged - what will happen then?

We offer advice and tips on collection. How to transport your cake safely. Please read our t&c section 11 in order to avoid any damage.

Cakes are fragile and care must be taken, particularly during transportation. If it does get damaged then contact us immediately and we will try our best to guide you or help you out. This may incur an additional charge for our time. Remember that delivery is also an option !

7 - Why can I not call you ?

We are receiving so many enquiries and orders on a daily basis. Sometimes up to 5 per day so we need to manage our time and have a system to get back to customers as soon as possible with a reply. We aim to reply within 48 hours - that's our aim. At very busy times, this is not always possible. Please bear with us. 

Fill in the GET QUOTE button on our Facebook page or the CONTACT US page here and we will reply as soon as we can. 

8 - Are there any cakes that you don't make ?

There are only a few cakes that don't appeal to us much in terms of inspiration and design. We don't tend to make "3D shaped dogs or cats cakes" and "Number Cakes", but if this is exactly what you want then we are more than happy to find a cake maker for you who will be able to assist. 

Last but not least :

If you have any questions that are not answered here then please contact us via the CONTACT US page.

Thankyou                          

Dawn and Chris.                  

Plymouth UK

"Food Hygiene trained"    &

"Inspected by Plymouth City Council"

Copyright all images © March 2016 - 2019    Created by Love 2 Bake

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